Shipping Policy

At Fuggler, careful attention is given to ensuring that shipping is handled in a clear, reliable, and customer-friendly manner. From the moment an order is placed, the goal is to provide accurate expectations and consistent communication throughout the delivery process. Standard delivery typically takes between ten and twenty business days from the time an order is confirmed. Business days do not include weekends, public holidays, or periods when severe weather conditions, such as tropical cyclone warnings, may disrupt transportation services. During high-volume periods, including major promotions or seasonal sales, shipping timelines may extend slightly due to increased order activity.

Once an order has been finalized and confirmed, delivery details cannot be changed. This includes modifications to the shipping address or requests for specific delivery dates or scheduled drop-offs. Customers are encouraged to carefully review their information before completing a purchase to avoid unnecessary delays or complications later in the process.

A variety of factors can influence how quickly an order arrives. Weather disruptions, unexpected surges in demand, incomplete or inaccurate address information, and temporary inventory shortages may all affect delivery schedules. When such circumstances occur, the customer support team takes proactive steps to keep customers informed. Updates are provided whenever possible so that expectations remain clear and uncertainty is minimized.

All orders are shipped free of charge, reflecting Fuggler’s commitment to making the shopping experience accessible and convenient. In situations where delivery attempts are unsuccessful, the carrier may attempt delivery multiple times. If two consecutive attempts fail and the package cannot be delivered, the order may be canceled automatically and a refund issued to the original payment method. To help customers stay informed, a tracking system is available for every order. By entering order details on the tracking page, customers can monitor their package’s progress and view the latest status updates.

Occasionally, shipping complications may arise that prevent an order from being fulfilled as expected. These may include inventory limitations, delivery locations in remote or restricted areas, orders submitted with PO Box addresses that cannot be serviced, or issues related to payment authorization. In these cases, the support team will contact the customer directly to explain the situation and discuss available options. Solutions may include issuing a refund or exploring alternative delivery arrangements when possible.

If an incorrect item is delivered, customers are encouraged to reach out to support promptly at help@fuggles.us.com. Clear instructions will be provided to assist with returning the incorrect product and arranging a refund. If the issue involves receiving the wrong size, the item can be returned and a new order placed for the correct size to ensure accuracy and efficiency.

For packages that appear to be missing, customers are advised to first review the estimated delivery window and confirm that the shipping address provided was accurate. If the package still cannot be located, contacting customer support is the next step. The team will coordinate with the shipping carrier to investigate the issue and determine the most appropriate resolution, which may include a replacement shipment or a refund if the package cannot be recovered.

To support a smooth delivery experience, it is important for customers to provide accurate contact details and retain their tracking information. Delivery times may vary based on destination, regional holidays, or factors outside of Fuggler’s control. Staying informed and maintaining communication with the support team can help reduce delays and ensure timely resolutions when issues arise.

Fuggler remains committed to transparency and reliability throughout the shipping process. From order confirmation to final delivery, the focus is on keeping customers informed and supported. By prioritizing clear communication and thoughtful service, Fuggler aims to ensure that every order arrives safely and that customers can enjoy their purchases with confidence and peace of mind.